We’re Europe’s premier secondary ticket marketplace for live events. Prices are set by sellers whilst we oversee the process to provide a stress-free experience. Events listed may be above or below face value.
Effective Date: 30.01.2023
Our goal is to make your search and purchasing experience as easy and efficient as possible. These Sales Terms and Conditions ("Sales Terms") govern your use of Vivaseats.com, our mobile application, purchases through our customer call centre and your purchase of any product from Vivaseats.com, or any other Vivaseats subdomain (“Vivaseats”).
By using or visiting this site or purchasing tickets in any manner from the Vivaseats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. You represent that you are legally able to enter into a binding contract. If you are under the age of 18, then you may only use this site or our customer call centre in conjunction with, and under the supervision of, a parent or guardian.
Below you will find the full Sales Terms and conditions, which include but are not limited to, the specific items below that we are highlighting for you:
Vivaseats acts as a ticket marketplace. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favourite live events. It also means that Vivaseats is not the ticket seller and the listed tickets are not listed by Vivaseats on behalf of any venue, promoter, team, league or organising group. Vivaseats does not represent any official organiser of the events listed and is not suggesting any endorsement by or association with such official organisers or any venues, events, teams, leagues, performers or attractions. Vivaseats’ marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivaseats policies.
Buyers may search Vivaseats, for a specific artist or team, event date or another search category. Each listing contains the event name, date, seat location, and price per ticket. Please note, the ticket price may be higher or lower than the “face value” that appears on the ticket. The “notes” section of the listing, if present, highlights special characteristics of the tickets contained in the listing. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivaseats. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. Vivaseats does not guarantee the accuracy of any information provided by sellers on the Vivaseats Marketplace. Vivaseats will not be held responsible for unforeseen changes in the format of purchased tickets that may occur from time to time.
Once you identify the tickets you would like to purchase and select them, you will be directed through the checkout process where you will enter your name, and address and provide payment information. You will also be able to review the ticket details, total order price, and service and delivery fees. The total order value will include a service and delivery fee that is added by Vivaseats to the price of the tickets set by the seller. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. Vivaseats will not be held responsible for unforeseen changes in the format of purchased tickets that may occur from time to time.
By placing an order, you authorise Vivaseats to charge your method of payment for the total order amount. Your order is then sent to the seller for confirmation. The seller will confirm the tickets are still available and you will receive a notification that the tickets will be delivered. If you do not receive notification of ticket delivery, contact us at support@Vivaseats.com for assistance. Upon seller confirmation, your method of payment will be charged.
All orders are subject to ticket availability. Vivaseats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. If those tickets are no longer available, Vivaseats reserves the right to replace tickets with comparable or upgraded tickets, at Vivaseats' sole, reasonable discretion.
For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale for which they do not have exact seat details available at the time of listing. These tickets are marked on the listing as "Zone Seating." If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. These tickets, like all tickets sold on this site, are backed by our 100% Buyer Guarantee. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Orders exceeding four tickets may be split up into different rows within the requested zone or section.
By placing your order, you authorise Vivaseats to charge your method of payment for the total amount, which includes the ticket price and service and delivery fees. We accept Visa, Mastercard, Discover, American Express and PayPal. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner, including by seeking a “chargeback,” concerning tickets you purchased. In the event that you dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivaseats has the right to (i) seek payment, including all associated fees, by whatever means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site. Vivaseats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute.
A large volume of tickets are listed on the Vivaseats Marketplace and Vivaseats makes every effort to prevent pricing errors. On rare occasions when pricing errors occur, Vivaseats shall not be liable to the customer for this error. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivaseats may offer the tickets to you at the corrected price. If the corrected price is not acceptable to you, Vivaseats will allow you to cancel your order.
Tickets may be delivered via Instant Download or Email, for the charge stated during the checkout process.
Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Failure to follow such rules and policies may lead to consequences against you and/or the seller and/or original ticket holder. If you or another person using the ticket you purchased from Vivaseats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behaviour, you will not qualify for a refund or any other compensation. Further, should any violation result in the loss of the ticket seller's season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
No compensation will be given for any reason other than a cancellation of the event or failure to timely deliver valid tickets. This policy is necessary because of our status as a live marketplace. When a purchase is confirmed, the seller removes the associated tickets from the seller’s inventory. The pricing in the market also changes frequently and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. A buyer may sell their tickets on the Vivaseats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. If Vivaseats fails to deliver any ticket contracted for on time for the event at the time that it occurs, then Vivaseats' sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivaseats under this Agreement. Vivaseats reserves the right to cancel and refund the buyer's order at any time for any reason.
For cancelled events, Vivaseats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit equal to 120% of the purchase price (including delivery charges, less possible restocking fees) for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction). To qualify for compensation, the buyer must inform Vivaseats no later than 48 hours after cancellation at email@example.com and return their tickets to Vivaseats within 2 weeks of notice from Vivaseats that the event is deemed “Cancelled.” No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivaseats, at its sole discretion. Vivaseats will determine when an event is cancelled based on the best information available. Refunds can take up to 7-10 working days after a cancellation is made.
Postponed or rescheduled events will not be refunded or otherwise compensated however if a guest is unable to make the re-scheduled event they can contact our customer service team via firstname.lastname@example.org to list them on our site to resell for 0% fees. Event date, times, venue and subject matter may change. We are not always notified if a show is postponed, rescheduled or cancelled. It is the buyer's responsibility to monitor the event and to confirm any changes to the event with the venue or event organiser. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivaseats' control. Vivaseats shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation. If, for reasons of maintaining social distancing or other safety reasons related to the covid19 pandemic, or other pandemic-like occurrences, the event organiser has announced a seating or attendee capacity reduction of greater than 15%, Vivaseats, at its sole discretion, reserves the right to cancel tickets for such impacted seating locations or to deem such event cancelled in its entirety. In the event that Vivaseats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled, and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Any buyers whose tickets have been cancelled according to this paragraph shall receive compensation for such cancellation as described above.
If you have difficulty gaining admission to an event, contact us immediately by calling +357 94058877 If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivaseats along with a statement describing the specific circumstances. Vivaseats will provide you with a form to complete. Upon receipt of the evidence and form, Vivaseats will conduct an investigation. During that investigation, we will review the proof you submit and contact the seller. Other than any denial of entry caused by health or capacity concerns relating to the covid19 pandemic, in the event that Vivaseats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, as the sole remedy. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry or your claim that you were denied entry is found to be false, you will not be refunded and you may be subject to the consequences described below. When attending an event, you may be required by the venue or event organiser or such party’s agent to sign a waiver or other legal document in order to gain access to the venue. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such a waiver and such denial of entry will not be the responsibility of Vivaseats. Due to the uncertainty related to the COVID-19 pandemic, your tickets and admission to the event are subject to all venue and/or event organiser/promoter safety and health policies. You acknowledge that due to the evolving nature of the pandemic, the venue and/or event organiser/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. If your admission to the event is denied or revoked because you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organiser/promoter, or if you have failed any health screenings required by the venue and/or event organiser/promoter, you will not be eligible for any compensation from Vivaseats.
Please keep your tickets in a safe place. Vivaseats is not responsible for lost, stolen, damaged or destroyed tickets and will not provide compensation for your order if you cannot locate your tickets once they are delivered to you. As stated above, Vivaseats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. Please note that direct sunlight or heat can damage certain types of tickets. We may, at your request, ask the seller to reissue your tickets. If you would like us to submit this request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of €200). If a re-issue is not possible, you will be refunded the reissue fee.
In the event of any dispute between the parties arising out of or in connection with these Sales Terms, the following dispute resolution process will apply unless the parties otherwise agree in writing: (a) the parties must initially attempt to resolve the dispute through collaborative negotiation; and (b) if the dispute cannot be resolved through collaborative negotiation within fifteen (15) calendar days of the dispute arising, the parties may between themselves agree to submit the particular matter to mediation in accordance with the laws of Cyprus. Any dispute between the parties that cannot be resolved by mediation shall be settled and determined by the Courts of Cyprus. In case of any dispute the buyer must, no later than 48 hours after the right for a claim arises, give written notice to Vivaseats that the Buyer intends to initiate formal dispute resolution, the buyer must send an email to Vivaseats at Support@vivaseats.com, providing: full name; the email address and mailing address; buyers’ counsel’s name and contact information, if the buyer is represented by counsel; and a brief description of your claim(s) and the relief sought. The informal dispute resolution process shall occur within thirty (30) days of receipt of the written notice described above unless an extension is mutually agreed between the parties. If the Parties are unable to resolve the dispute, the claimant may commence proceedings in Cyprus Courts.
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Vivaseats is the online ticket marketplace that gets you to the biggest and best live events across the world. All you have to think about is enjoying every moment.
Vivaseats is the online ticket marketplace that gets you to the biggest and best live events across the UK. All you have to think about is enjoying every moment.